Refund Policy

PAYMENT AND REFUND POLICY

Effective Date: April 15, 2026

1. PLATFORM FEES & CHARGES Diametor is a multilateral debt novation platform and does not sell digital units, tokens, or financial liquidity assets. Users pay a non-refundable Platform Fee solely to activate a cycle ticket ("The Node"). The fee is dynamically calculated as:
  • Creditor Obligations: 10% of the total amount you owe to others.
  • Debtor Obligations: 5% of the total amount owed to you by others.
  • Institutional Loans: 20% of the verified bank or NBFC loan principal added to the system

2. PAYMENT METHODS

  • Pay Now (Prepaid): Users can pay their platform fee upfront to receive an immediate 12% discount.
  • Pay Later (Mandate): For platform fees equal to or below ₹15,000 (and where no institutional bank loans are attached), users may authorize a secure recurring Razorpay mandate/subscription. This mandate is held in a pending state and is only charged instantly upon successful cycle execution by the platform admin.

3. NO REFUNDS UPON ACTIVE ROUTING

Once an admin executes an active clearing graph (netting_cycles), the platform fees allocated to those nodes are completely non-refundable, irreversible, and final. This is because the backend engine has legally novated and discharged your underlying debt obligations under Section 62 of the Indian Contract Act, 1872, generating permanent Certificates of Discharge. No partial reversals or cancellations are permitted mid-flight.

4. ELIGIBLE REFUND SCENARIOS Refunds are strictly limited to two distinct production scenarios and are recorded in the system as refunds documents with an in_process status:
  • Surplus Platform Fees: If your outstanding real-world obligations shrink after you have made a prepaid "Pay Now" payment, the excess fee amount is recorded as a surplus refund. This surplus becomes eligible for payout after a mandatory 90-day operational holding period.
  • 90-Day No-Match Rule: If you pay a platform fee or loan verification fee, and our graph engine fails to match or clear any portion of your obligations within 90 consecutive days, you are entitled to a full refund of that specific idle fee.

5. REFUND DISBURSEMENT MECHANISM

Approved refunds are not automatically credited back to your cards. They undergo a manual security audit by the Diametor finance team. Upon admin confirmation (/admin/refunds/{id}/confirm), the refund is processed directly into the user’s verified bank account via bank transfer or a secure RazorpayX Payout. The transaction reference, mode, date, and time will be displayed under your Transaction History → Refunds panel.

6. ABSOLUTE LIABILITY CAP

In the event of any dispute, claim, or legal action under the Indian Court of Law, the absolute aggregate liability of Diametor, its partners, stakeholders, or its parent company (Vendbout Pvt Ltd) shall be strictly limited to the actual platform fee amount paid by the user for the specific node or cycle currently in dispute. Under no circumstances shall liability extend to indirect losses, business disruption, or opportunity costs.

7. KYC FAILS & MANDATE REVOCATIONS

Completion of Bank KYC verification (bank_verified=true) is a mandatory prerequisite to clear your account or receive endpoint payouts. If an account is suspended due to fraudulent debt data entries, platform fee payments associated with those fraudulent entries are forfeited. Additionally, if a user's Pay Later mandate breaks, fails, or is cancelled prior to an engine execution, their node will be silently bypassed by the routing engine until the mandate is completely fixed.

8. CONTACT

For any queries or objections regarding your payments: Support: support@diametor.com